Clients need a clear policy; you need a calendar that stays honest. Here’s what you can set up in Scheduley today — and when to reach out for what’s next.
app.scheduley.com
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How your business works
Same data either way — this shapes the language, the job workflow, and what your agent asks callers
AppointmentsSalons, studios, clinics — clients book time with you.
Jobs & Field ServiceTrades — plumbing, electrical, HVAC. Callers describe problems, your agent captures job details and the address, and your calendar becomes a job board.
Settings → How your business works
Publish your cancellation policy
Write it under Business info → Policies (and mirror it in an FAQ if you like). Your booking page, website, and AI Front Desk can quote the same wording on calls and texts. A simple 24-hour notice policy is enough to start.
No-shows and payment tracking
Open an appointment on the Calendar to mark it paid, unpaid, or handle a no-show so Collected on Home and Reports stays accurate. Auto-mark paid (in Settings) can flip completed visits to paid for you — a no-show you mark by hand stays unpaid.
Deposits and automatic cancellation fees
Collecting a card deposit at booking, or charging a no-show fee automatically, isn’t a self-serve flow yet. If that’s make-or-break for your business, contact support or use Chat with us — we’ll tell you what’s available now (including Stripe for card payments at booking when connected) and what’s on the roadmap.
Need deposits or auto no-show fees? Contact support and we’ll help.