FAQs, policies, and documents give your AI Front Desk the answers, and it re-learns automatically when anything changes.
The more it knows, the better it sounds
Your AI Front Desk already knows your services, prices, hours, team, and booking rules straight from your dashboard. The Business tab lets you go further.
Everything your business knows: FAQs, policies, and documents
FAQs
Common questions your agent and booking page use to answer clients
Do you take walk-ins?
We’re appointment-only, but same-day slots often open up. Call or book online to grab one.
What is your cancellation policy?
Where do I park?
+ Add FAQ
Business · FAQs Illustration · sample data
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Categories for big menus
Got a long service menu? Group it into categories under Business → Service Catalog and the agent talks in categories (“are you looking for manicures, pedicures, or packages?”), then narrows to the right service, instead of reading the whole list to a caller. Callers who already know what they want still get booked directly.
FAQs
Add the questions clients actually ask (parking, products you use, what to bring) with your preferred answer. The agent uses these answers as reference on calls and in texts; it may paraphrase them.
Policies
Write down your policies (late arrivals, cancellations, kids, pets) and the agent communicates them clearly and consistently, every time.
Documents
Paste in longer reference material (a price list, treatment descriptions, membership details) and the agent can draw on it when answering.
Save and check your changes
Whenever you change your business profile, services, hours, team, FAQs, policies, or documents, both the voice agent and the texting agent update automatically. Save the FAQ, then make a test call to check the answer.
Tips for great answers
Write answers the way you’d say them out loud; the agent speaks them on calls
Keep each FAQ focused on one question
If callers keep asking something new, add it as an FAQ that day; the agent picks it up immediately