Frequently asked questions

Scheduley is a complete AI Front Desk for local businesses. It answers your calls, texts, and Instagram & Facebook DMs 24/7, answers customer questions, and books appointments straight into your real calendar — plus online booking (keep your website or build one from 30+ premium templates) and reviews from real appointments. From $19/mo.

You can keep the website you already have and put Scheduley's booking page on it — or create a full business website with us. Either way works. If you build with Scheduley, choose from 30+ professionally designed templates spanning real styles: dark-luxe looks for salons and spas, soft minimal layouts for wellness studios, trades designs like a job-ticket or blueprint aesthetic, professional templates for law firms, clinics, and real estate, and creator-style pages built for video consults. Pick your business type and the builder recommends the templates that fit it, then make it yours with your brand color, photos, fonts, and even an embedded YouTube video. Your services, hours, team, and reviews fill in automatically. Browse all templates with live previews →

It greets callers with your custom greeting, answers questions from your real services, prices, hours, and policies, and books, reschedules, or cancels appointments against your live availability while the caller is on the line. Existing clients get real answers too — it looks up their actual booking, recognizes returning callers by number, and knows their usual service. When someone asks for a person, it transfers the call to your phone — and if you’re unavailable, it takes a message. After every call you get a text summary, and the client gets a confirmation text.

Yes — and this is where most AI receptionists fall down. When an existing customer calls asking "when am I booked?" or "is the tech on the way?", your agent looks up their actual appointment and answers from it: the date, the time or arrival window, who's assigned, the job status (dispatched, in progress, done), and even whether a quote is waiting for their approval. If they want to pass something along — a gate code, "please call first", "I'm running late" — the agent attaches the note to the job and texts it to whoever's assigned. And if they'd rather handle it themselves, it texts them their personal manage link on the spot.

Your agent treats it as priority: it flags the call urgent the moment it hears "burst pipe" or "gas smell" — you get a text instantly, while the caller is still on the line, and the call gets a red Urgent badge in your inbox. Then it stays calm, gets the address first, and offers the soonest same-day slot or transfers straight to you. For anything life-threatening, it tells the caller to get safe and call 911 before anything else. The instant-text alert has its own toggle under Settings → Notifications.

Three ways. After every call you get a text summary. Every call, message, and booking shows up in your dashboard — Recent Activity links straight to the exact call, transcript and recording open. And each morning your concierge posts a daily briefing in your inbox: today's schedule, yesterday's bookings and calls, and who's on the waitlist — written fresh every day, in-app only, with its own switch right at the top of the Concierge window if you'd rather start your mornings quiet.

Natural and conversational — callers can interrupt, ask follow-up questions, and change their mind mid-call. You choose from 20 voices, including American, British, and Spanish-speaking options, and you can hear samples right on our homepage or in the dashboard before you pick.

Your agent speaks 16 languages — pick its default language in the dashboard (English, Spanish, French, Portuguese, Mandarin, and more). Turn on multi-language support and choose which other languages it listens for: it answers in your default language and switches automatically the moment a caller speaks one of the others — booking, prices, hours, the whole conversation. See all 16 languages →

Yes — there's a dedicated Jobs & Field Service mode. Your AI answers every call, captures the problem and the service address, sorts emergencies from routine work, and books the job with a status you step through: Booked → Dispatched → In progress → Done. Switch the calendar to the Board view for a dispatch board — the day's jobs in status columns you can drag between, with one-tap dispatch (and a one-tap step back). A Dispatch setting lets you choose whether every job gets dispatch statuses and the board, or only the mobile jobs you travel to — in which case in-shop and phone/video visits skip dispatch and use a simple Open → Done. Marking a job Dispatched automatically texts the client an on-my-way, and you can quote arrival windows (“between 9 and 10”) instead of exact minutes. Every booking becomes a named job — visits, photos & documents, quotes, and history in one record on the Jobs tab (filter Upcoming / Visit done / Unscheduled, skim AI summaries, schedule follow-ups on the same job). Salons and studios get the classic appointments experience — you pick how your business works in Settings. Jobs & Field Service mode is included on every Trades & Field Service plan, starting at $39/mo.

Yes, end to end. Set your travel radius and flat travel fee, mark which services happen at the client's location, and Scheduley collects the address at booking — on the phone, by text, or on your booking page — and pads your schedule with travel time. Day-of, you get something no other beauty platform offers: open the appointment and tap On My Way, and your client instantly gets a text from your business number. Booksy, GlossGenius, StyleSeat, and Fresha all go silent on the day of the visit — with them you're texting from your personal phone between stops.

Yes. Give a service a processing time — say a 2-hour color where the client sits for 45 minutes while it develops — and Scheduley opens that window for another booking. Your booking page and your AI both offer it automatically, so a blow-dry or trim lands right in the middle of the color and your chair earns twice during the same hour. The second booking only goes in if it genuinely fits, and the calendar shows both side by side.

Yes. Tap any client and their full record opens: free-form notes for formulas, preferences, and allergies; photo and PDF uploads (before & afters, patch-test records) that stay on the client across visits; and a visit-by-visit service history where each appointment takes its own note — what was mixed, how it turned out. The history builds itself from every booking, and your AI recognizes returning callers from the same record.

Yes. Every confirmation and reminder text includes a personal manage link where clients see their appointment, reschedule into your real open slots, or cancel — all within the cancellation window you set (anytime, or up to 48 hours before). Inside the window, changes lock with a friendly note to call. Every change notifies you, updates the calendar live, and tells the assigned team member.

Yes — built for how small shops actually get paid. Add line items to any job (labor, parts, fees), generate a quote, and text the itemized total — with a good-until date if you want one — for your customer to approve online in one tap. When they approve, one tap converts it to an invoice with the same lines; text that and it gets a due date automatically, the linked page is a proper letterhead document your customer can print or save as a PDF, and if the due date slips by, Scheduley flags the job for you and sends the customer one friendly reminder. Payment settles in person (cash, check, or card at the visit) and you Mark paid on the job — amount collected and balance due, not a per-visit toggle. That settlement is what moves Collected on Home and Reports. No payment processor in the middle, no processing fees.

Your AI offers the waitlist: "That day is full — want me to add you? If a spot opens, you'll get a text right away." Then it's automatic — the moment a cancellation frees that day, the earliest waitlisted clients get a text from your number with your booking link, and the first to grab it wins the slot. Cancellations stop costing you revenue.

Yes. Set any booking to repeat every week, every 2 weeks, or every 4 weeks, and the next visit books itself automatically as each one passes — same time, same team member. Each visit still gets reminders and its own manage link, and you end the series anytime by cancelling the upcoming visit or tapping End repeat.

No — you choose the routing and the channels. The AI can answer everything, ring your phone first and step in when you’re busy, or cover after hours only. You can also switch whole channels on or off: let it handle texts while you answer your own phone, or the reverse — switched-off texts still land in your inbox for you to reply to. There’s a one-tap Disable button too, which pauses the AI everywhere. Many businesses start with after-hours and overflow coverage, then expand once they hear it in action.

You get a text summary after every call — who called and what they needed — plus a notification in your dashboard. Full call history and transcripts live in the app.

Most businesses are live in under 10 minutes. Pick a number, choose a voice, review the greeting, and place a test call — your services, prices, hours, and team sync in automatically from your dashboard.

Yes. During setup you pick a local US phone number — you can even choose the area code. Give it out directly, or forward your existing business line to it so customers keep dialing the number they already know.

Yes — forward your existing line to your Scheduley number and nothing changes for your customers. They dial the same number they always have; the AI simply picks up.

Scheduley is built for US businesses today — your AI receptionist answers on a local US phone number. If you’re based elsewhere and interested, reach out through our contact page and we’ll let you know as we expand.

Automatically. Whenever you update your services, prices, hours, team, FAQs, or policies in the dashboard, both the voice agent and the texting agent re-learn immediately — add an FAQ now and the agent uses it on the very next call.

Scheduley has its own smart calendar and syncs with Google Calendar and Apple Calendar. Bookings from calls, texts, DMs, and your booking page or Scheduley website all land on the same calendar, so your schedule stays accurate everywhere. Every plan also includes a private iCal feed — grab the link under Settings, subscribe from Apple or Google Calendar, and your schedule shows up on your phone and stays current on its own.

Google Calendar and Apple Calendar for scheduling, Google Meet for video appointments, Stripe for payments, and Instagram, Facebook Messenger, and WhatsApp for messaging. Integrations are part of the Pro tier — Pro ($49/mo) or Field Pro ($69/mo) — with no per-integration fees. A private iCal calendar feed, which any calendar app can subscribe to, is included on every plan. See all integrations →

Yes — Scheduley has iOS and Android apps, so you can manage bookings, review calls, and run your AI Front Desk from your phone.

For appointment businesses: Starter is $19/mo with up to 60 minutes of AI phone time, Pro is $49/mo with up to 200 minutes, and Business is $99/mo with up to 500 minutes. Trades & field service businesses have their own ladder with Jobs mode — dispatch board, quotes & invoices, on-my-way texts — on every plan: Field Starter is $39/mo with 120 minutes, Field Pro $69/mo with 300, and Field Business $119/mo with 600. Every plan includes booking by call or text, live call transfer, call summaries, and your booking page. All plans start with a 7-day free trial, and when you need more time, minute packs start at $10 for 25 minutes — with packs up to 1,000 minutes for high-volume businesses — and unused pack minutes roll over.

Anytime. Upgrade or downgrade as your call volume changes, and cancel whenever you like — no contracts.

Add a minute pack right from your dashboard and your receptionist keeps answering — $10 for 25 minutes, $20 for 50, and larger packs of 500 or 1,000 minutes ($200/$400) for busy months. Unused pack minutes roll over month to month, and if you’re regularly buying small packs, upgrading to the next tier usually costs less.

Not yet certified end-to-end — but we’re getting there. Voice calls run on Retell AI, HIPAA-compliant and SOC 2 Type II certified infrastructure, so the foundation is already in place. If your practice needs HIPAA support and a BAA today, contact us and we’ll walk through it together.

Yes. All traffic is encrypted in transit, calls are processed on SOC 2 Type II certified voice infrastructure, and payments are handled by the App Store, Google Play, or our secure web checkout — card details never touch our servers. Your business and client data belongs to you and is never sold.