Booking rules: notice, windows, and same-day bookings

Your calendar, your rules

Booking rules shape which time slots clients are offered — on your booking page, your website, and through your AI Front Desk. All of them live under Settings → Booking Rules.

Same-day booking

Choose whether clients can grab a slot today. Great for filling gaps — switch it off if you prefer a heads-up before anyone lands on today’s calendar.

Minimum notice

Require a lead time before any appointment — for example, at least 2 hours. Slots inside the notice window simply aren’t offered.

Booking window

How far into the future clients can book, in days. A tighter window keeps your calendar flexible; a longer one lets regulars plan ahead.

Cancellation changes

Set how close to the start time clients can still cancel or reschedule — anytime, or up to 2, 12, 24, or 48 hours before. Your AI Front Desk explains and enforces the policy on calls, and the self-serve manage link locks changes inside the window with a friendly note to call instead.

Arrival window

Tell clients “we’ll arrive between 9 and 10” instead of an exact minute — on calls, confirmations, and reminders — while your calendar keeps the exact slot. Popular with mobile and field-service businesses.

Category filters

Turn on Show category filters on your booking page and clients browse your menu by category — perfect once your service list grows. Set the categories themselves under Business info → Services.

Let clients choose their team member

Booking appointments with a team? Switch this on and the booking flow adds a step after the service: clients book their favorite person — with times that follow that member’s hours — or tap Anyone available to see every open time. See Managing your team for assigning services and hours.

Who gets “Anyone available” bookings

When a client has no preference, you decide who’s next up. Take turns (the default) rotates fairly — the member who’s waited longest for an auto-assigned booking gets the next one, and bookings where the client chose a specific person never count against anyone’s turn. Team list order sends them top-down instead — the highest member on your Team list who’s free gets the booking; use the arrows on the Team page to set the order.

They apply everywhere, instantly

Change a rule and every channel updates together: the booking page stops offering the slots, and your AI Front Desk follows the same rules on its very next call.