Troubleshooting common issues

Something not working? Start here

Most hiccups are a setting or a publish step. Work through the checks below; if you’re still stuck, we’re one message away.

AI agent isn’t answering calls

• Open Agent and confirm the status says Agent Live (not Off or Not provisioned)
• Check Answering Hours: if you set Business hours or Custom, the agent won’t pick up outside that window
• Call the Scheduley number shown in Agent (not only your old personal line), or use Test Call
• If you use “You answer first, AI as backup,” confirm conditional call forwarding is set with your carrier

Full setup: Set up your AI receptionist.

Booking link is broken or shows the wrong page

• Go to Online Booking and check you’re Published (not just previewing)
• Use Copy from the Live strip so you’re sharing the current URL
• If you changed the business slug or unpublished by mistake, publish again and re-copy the link

See Publishing your page and sharing the link.

Calendar sync conflicts or double-bookings

• Confirm the calendar is still Connected under Integrations
• Disconnect and reconnect if events stopped blocking availability
• Remember: Business Hours and team hours also control what clients can book

Overview: Calendar sync.

Still stuck?

Tap Chat with us on any help page, or contact support. Include what you expected, what happened, and a screenshot if you can, and we’ll dig in.