🤖 AI Front Desk

Forward your existing business calls to Scheduley

Keep your current number and send all calls, or unanswered calls, to your AI Front Desk. Set up forwarding with your phone carrier and test it.

Keep the number your customers know

Call forwarding sends calls from your existing business line to your assigned Scheduley number. Your carrier controls forwarding; selecting a routing option in Scheduley does not enable it on your existing line.

1. Find your Scheduley number

Open Agent, finish phone-number setup, and confirm Inbound phone calls is enabled. Copy the assigned number. Test that number directly from another phone before changing your business line.

app.scheduley.com

scheduley✦DashboardCalendarInboxClientsTeamReportsMarketingOnline BookingAgentBusinessIntegrationsSettings

Phone Agent

Call Routing

How inbound calls are handled

○AI answers all calls

○AI answers, can transfer to you

●You answer first, AI as backup

One-time setup on your phone

Turn on conditional call forwarding with your carrier so calls you do not answer roll over to your Scheduley number.

Agent · call routing and forwarding Illustration · sample data

Swipe or scroll sideways to see the full screen.

2. Choose which calls to forward

Unanswered or busy calls: select You answer first, AI as backup, then ask your carrier to enable conditional forwarding to your Scheduley number. Availability and supported conditions vary by line.
All calls: enable unconditional forwarding with your carrier so calls go straight to Scheduley.

3. Follow your carrier’s instructions

Phone menus and dial codes depend on your carrier, device, and plan. Use the instructions for the line you are forwarding, including its country code and number format. Do not assume another carrier’s codes apply.

For a landline or VoIP service, use your provider’s call-routing settings or ask their support team. If your iPhone or Android Phone settings show a Call Forwarding menu, confirm with your carrier whether it controls all calls or specific conditions.

4. Test the complete route

Call your advertised business number from another phone.
For conditional forwarding, let it ring unanswered and confirm Scheduley answers.
Check Inbox → Calls after the call for the call record. Also test busy or unreachable conditions if you enabled them.

Forwarding calls does not forward SMS. Texts sent to your old number remain with that provider; Scheduley’s SMS agent handles texts sent to your assigned Scheduley number. Connecting social channels does not move SMS from an existing phone line.

Change or turn off forwarding

Use the same carrier’s instructions to disable the conditions you enabled. Test your business number again afterward. Carrier forwarding charges and voicemail behavior depend on your plan.

If you also use AI-to-human transfers, choose a destination that will not forward the caller straight back to Scheduley. For help, see Troubleshooting or contact support.

Was this article helpful?

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