One $200/month plan with 300 AI phone minutes, unlimited staff, and optional minute packs. See your usage and manage billing.
Your plan, AI minutes, and packs
Your AI Front Desk’s talk time is measured in minutes. The $200/month Front Desk plan includes 300 AI phone minutes per month, and minute packs top you up when a busy month runs past it. Here’s the whole system.
132 of 300 included minutes used this month+100 pack min available
Add 100 min · $30Need more?Manage subscription
Settings → Plan & billing · Minutes & packs Illustration · sample data
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What counts as a minute
Time your agent spends on the phone: answering calls, booking, rescheduling. Text conversations, reminder texts, confirmations, review invites, and everything else Scheduley sends are not metered; only voice time is. Included usage is counted by calendar month in the current dashboard. This may differ from your subscription renewal date; check the usage bar in Plan & billing.
One plan, two workflows
One flat $200/month plan covers both business types, with 300 AI phone minutes and unlimited team members. Choose the workflow that fits your business (no feature tiers, no per-staff fees):
Appointments workflow: for salons, studios, and clinics. 300 minutes of AI phone time, plus the full front desk: calls & texts answered and booked, video & phone appointments with Google Meet, integrations (Instagram & Facebook DMs, WhatsApp, calendar sync), unlimited team members, booking page, waitlist, reminders, reviews, and win-backs
Jobs & Field Service workflow: 300 minutes, everything above, and all of Jobs & Field Service mode: dispatch board, on-my-way texts, arrival windows, quotes & invoices, and multi-tech dispatch with unlimited techs
Track usage anytime under Settings → Plan & billing. The bar shows minutes used this month and any pack minutes you have banked.
Minute packs roll over
A pack is 100 minutes for $30. Pack minutes are only touched after your included minutes run out, and whatever’s left rolls over month to month until used. That makes a pack a safety buffer, not a use-it-or-lose-it purchase; many businesses keep one banked just so a busy week never interrupts the agent.
What happens if you run out
When your included and pack minutes are exhausted, normal AI voice conversations stop. The fallback depends on your routing and channel settings:
If call transfer is set up, callers are connected straight through to your phone.
Otherwise, the agent briefly explains the team isn’t available on this line and invites the caller to text the number instead; text conversations keep working, since they don’t use minutes.
After a minute-pack purchase is confirmed and your usage balance updates, your agent can resume answering. You’ll see a warning in Plan & billing (and the usage bar turns red) as usage approaches or reaches the limit.
Appointments and Jobs & Field Service are workflows within the same $200/month plan. Switch workflows in Settings; you do not need to buy a second plan. Confirm the amount shown at checkout before completing a purchase.