How to offer mobile services (you travel to clients)

Bring your business to your clients

Mobile services let clients book you at their home or office. Scheduley collects their address at booking, keeps your schedule realistic with travel time, and discloses your travel fee up front, on the booking page and on the phone.

Turn it on

Go to Settings → Booking Rules and switch on Mobile services (you travel to clients). Two options appear:

• Service range: how many miles from your business you’re willing to travel. When address lookup is available and both addresses can be located, requests beyond that radius are rejected. If an address cannot be verified, check the service address yourself before confirming travel plans.
• Travel fee: a flat fee for coming to the client. Clients see “We come to you; a $X travel fee applies” while booking, so there are no surprises.

Mark which services are mobile

Once mobile services are on, each service’s “Where it happens” setting gains an at-the-client’s-location option. Only services you mark as mobile ask for an address; everything else books as usual.

Travel time between visits

Give each mobile service a travel buffer: extra minutes reserved before and after the appointment so you’re not booked back-to-back across town. Your calendar and booking page respect it automatically.

Your AI handles it on the phone

When a caller books a mobile service, your AI Front Desk asks for their full address, mentions the travel fee before booking, and uses your configured service range when the address can be verified. Toggle mobile services off and the AI stops offering them instantly, no retraining needed.

“On my way”: one tap before you drive

Open any at-the-client appointment and tap On my way and the client instantly gets a text from your business number: “Good news! Maya from Glow Beauty is on the way for your appointment.” No more typing it from your personal phone between visits. Pair it with an arrival window (Settings → Booking Rules) so clients hear “between 2 and 3” instead of a minute you can’t promise from across town. And if a client calls to ask where you are, your AI agent tells them you’re on the way.