scheduley
🔗 Integrations

Connecting Facebook Messenger and Instagram DMs

DMs that become bookings

If clients find you on Instagram or Facebook, that’s where they’ll message you. Connecting these channels lets your AI Front Desk reply to DMs and turn them into appointments.

Connect your accounts

  1. Go to Integrations in your dashboard
  2. Choose Instagram or Facebook and click Connect
  3. Sign in and grant Scheduley access to your business account’s messages

How it works once connected

  • Your AI answers DMs with your services, prices, and availability
  • Clients book without leaving the chat — the appointment lands on your Calendar with a confirmation text
  • Every conversation shows up in Messages, where you can jump in whenever you like

A great companion to DMs is putting your booking link in your Instagram bio and Facebook page — see Sharing your booking link.

app.scheduley.com
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Channels
Choose which channels your agent handles
Inbound phone calls
Your agent answers and books calls 24/7 (within your answering hours)
SMS text messages
Off: texts still land in your Inbox marked Needs Attention — the AI stays silent
Take messages when it can't help
Voicemail, upgraded — messages land in your Inbox with the transcript
Agent → Channels
app.scheduley.com
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Integrations
Plug your AI into the tools you already use.
Inbox Channels
IInstagramLet your AI respond to DMs and book appointments from conversationsConnect →
MFacebook MessengerLet your AI handle booking requests and FAQs from your Facebook pageConnect →
Integrations — Instagram and Facebook connect
Integrations, including Instagram & Facebook DMs, are part of the Pro tier — Pro ($49/mo) or Field Pro ($69/mo).

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