Your calls inbox: recordings, transcripts, and outcomes
Every call your AI handles, in one place: play the recording, read the conversation, see the caller’s sentiment, and spot which calls turned into bookings.
Every call, on the record
Open Inbox → Calls and you’ll find every call your AI Front Desk has handled, newest first, with the caller’s number, how long it lasted, and a one-line summary. Calls sit beside the message filters (All / Clients / Agent cover conversations; Calls is its own log), and the search box searches whichever one you’re viewing.
Maria G.✓ BookedPositiveMay 17, 2:41 PM · 1m 48sCall back
0:41 / 1:48
Summary
Maria called about a balayage for Saturday. The agent booked her with Maya at 10:30 AM and texted a confirmation.
Transcript
AgentThanks for calling Glow Beauty Studio! How can I help?
CallerHi! Do you have anything Saturday for a balayage?
AgentMaya has 10:30 AM or 2:00 PM open on Saturday. Which works better?
Inbox → Calls · call detail with transcript and recording Illustration · sample data
Swipe or scroll sideways to see the full screen.
What each call shows
Recording: play the actual audio right in the panel
Transcript: the full conversation, laid out like a chat: agent on one side, caller on the other
Summary: the same recap that gets texted to you after the call
Sentiment: a Positive / Neutral / Negative read on how the caller felt
Booked tag: calls that ended in a real booking are marked, so you can see your agent converting at a glance
Urgent badge: when a caller describes an emergency (flooding, gas smell, no heat), your agent flags the call mid-conversation. It shows a red 🚨 Urgent badge here, and, if the toggle under Settings → Notifications is on, you get a text the moment it happens, while the caller is still on the line
Tech issue chip: on the rare call where the agent’s scheduling tools couldn’t reach your calendar, the call is marked with an orange Tech issue chip and the detail view explains what happened. One tap on Report to Scheduley sends the call straight to our team to dig in. No support ticket to write
Call back in one tap
Every call has a Call back button: Scheduley rings your phone first, then connects you to the client from your business number.
Why it matters
Spot-check how your agent sounds, catch anything it should learn (teach it and it knows on the next call), and follow up on callers who didn’t book. New calls also show up in Recent Activity on your dashboard home. Tap View and you land on that exact call, transcript and recording open.