Your calls inbox: recordings, transcripts, and outcomes

Every call, on the record

Open Inbox → Calls and you’ll find every call your AI Front Desk has handled — newest first, with the caller’s number, how long it lasted, and a one-line summary. Calls sit beside the message filters (All / Clients / Agent cover conversations; Calls is its own log), and the search box searches whichever one you’re viewing.

What each call shows

• Recording — play the actual audio right in the panel
• Transcript — the full conversation, laid out like a chat: agent on one side, caller on the other
• Summary — the same recap that gets texted to you after the call
• Sentiment — a Positive / Neutral / Negative read on how the caller felt
• Booked tag — calls that ended in a real booking are marked, so you can see your agent converting at a glance
• Urgent badge — when a caller describes an emergency (flooding, gas smell, no heat), your agent flags the call mid-conversation. It shows a red 🚨 Urgent badge here, and — if the toggle under Settings → Notifications is on — you get a text the moment it happens, while the caller is still on the line
• Tech issue chip — on the rare call where the agent’s scheduling tools couldn’t reach your calendar, the call is marked with an orange Tech issue chip and the detail view explains what happened. One tap on Report to Scheduley sends the call straight to our team to dig in — no support ticket to write

Call back in one tap

Every call has a Call back button — Scheduley rings your phone first, then connects you to the client from your business number.

Why it matters

Spot-check how your agent sounds, catch anything it should learn (teach it and it knows on the next call), and follow up on callers who didn’t book. New calls also show up in Recent Activity on your dashboard home — tap View and you land on that exact call, transcript and recording open.